Mobiles Purchased From Amazon India No Longer Eligible for Refunds

8 Feb 2016    06:41 pm

Mobile phones that are fulfilled by Amazon are no longer eligible for refund, as per a change made by Amazon India's return policy page on February 7. Buyers will no longer be able to return the mobile phones purchased on Amazon unless the item is damaged, missing, or defective, as per their new returns policy.

"All mobile phones that are fulfilled by Amazon, purchased on or after 7th February 2016, will have a replacement only policy. Mobile phone items that are fulfilled by Amazon will no longer be eligible for refunds," a statement posted on Amazon India's returns policy page states.

In contrast, while Amazon is doing away with its returns policy for mobile phones, Flipkart in October last year introduced a returns policy that lets customers return a mobile phone if they are not satisfied with it within 10 days, refunding the entire amount paid by the customer, including shipping and gift wrapping charges. Products in the Fashion and Books categories, along with products sold by Flipkart Advantage sellers can be returned within 30 days of delivery. However, the returns policy does not apply to certain specific categories such as innerwear, lingerie, socks, and clothing.

Disclosure: Amazon India and other e-commerce websites may be seen as competitors of Gadgets 360's marketplace.